If the product purchased is eligible for shipment from France, your package will be prepared on the evening of the day of purchase and shipped the next day.

Please note that if you order at the weekend or on a public holiday, the package will be dispatched on the first working day. If the purchased product is stored abroad, it takes between 24 and 72 hours for the product to be shipped.

You will receive a shipping notification by email (please check your spam and promotions).

Please check your spam and advertising emails first.

If your purchase confirmation email does not arrive within 10 minutes after payment of your order, please contact us via the contact form.

If your package has not yet been shipped, we will be happy to change it.

Please contact us via the contact form as soon as possible.

If the product purchased is listed as available for shipment from France, it usually takes 72 hours for delivery to your door.

If the product purchased is listed as being stored abroad, it takes approximately 5-10 days for delivery.

First, check the exact model of your watch. Then check that you have purchased the correct model of strap for your Garmin watch.

You can contact us within 14 days to arrange an exchange.

To access the return portal, click here

Please note that the returns email must be sent to us within 14 days (maximum) of delivery of your package.

First, check that you have not received two tracking numbers. If one of the ordered products is not available in France, we will send you the items in two different packages.